Features / Reports
Customer feedback reports from your Google reviews, with receipts.
Customer-signal reports roll a period of reviews into the themes customers actually raised, wait times, communication, scheduling, staff, with every theme linked to the real reviews behind it. Monthly per location on Business, quarterly on Basic, and an initial 30-day report for everyone. One of the highest-value things the product does, because it turns a pile of reviews into what to fix and what to keep doing.
Themes with evidence, not adjectives
Each report tags reviews into concrete themes: on the negative side communication and updates, wait times and delays, scheduling friction, and accuracy misses; on the positive side staff professionalism and the qualities customers value. Every theme deep-links to the reviews that produced it, up to twenty per theme, with representative quotes. When you tell your team "customers keep mentioning wait times," the receipts are one click away.
A top signal and real action items
The report names the one thing most worth your attention this period, a short summary, and action items written as operations: what to do, why, who owns it, and how you will know it worked. The metrics and themes are computed deterministically from your reviews; the summary layer is AI-written on top of them, never instead of them.
Honest when the data is thin
A report built on two reviews will say so and stop, rather than inflating two data points into a strategy. That restraint is a product rule. The months with real volume are the months the report speaks up.
Your true rating, kept true
Google never tells you when a review is deleted or quietly edited. Respondyr reconciles your full review list continuously, catches deletions and edits to old reviews, and keeps the rating you see in sync with the one Google actually shows customers. Your dashboard number is the real number.
Common questions
How often do reports arrive?
Every plan gets an initial report after your first 30 days. Business gets a monthly report per location. Basic gets a quarterly business-wide report. Monthly beat weekly on purpose: for most local businesses a weekly report is padding, and monthly carries real signal.
What is in a report?
Your review count, average rating, and low-star count for the period; the themes customers kept raising, each linked to the actual reviews behind it; a top signal; and action items with owners and success measures. A PDF you can forward, available in the app with email delivery if you want it.
What if I only got two reviews this month?
Then your report says that, plainly. Two reviews are not a trend, and the report will not pretend they are. No fake insight, no manufactured action items. That rule is written into the product.
Do you catch it when Google removes or edits a review?
Yes. Google never announces deletions or quiet edits to old reviews, so Respondyr continuously reconciles your full review list and keeps your true rating in sync, including the changes Google made without telling you.
Monthly per-location reports are on the Business plan. See plans or request a free trial.