Automated Google review responses, in your voice. You hold the pen.

Each star rating gets one of four actions:

• Auto-post: the response publishes on its own. Available for any rating, down to one star.
• Require approval: a draft waits for you. Approve, edit, regenerate, or reject.
• Escalate: no draft at all. The review is flagged for your personal attention, which is the setting we recommend for 1 and 2 star reviews.
• Do nothing: Respondyr stays out of it for that rating.

Each gate has its own email and text notification toggles. Turning on auto-post for 1 to 3 star reviews asks for an explicit acknowledgment first, recorded with a timestamp. Publishing to an unhappy customer without reading their words is a real decision, and we make you make it.

Auto-posted responses are held one to two hours with randomized pacing before they publish. An instant reply to every review reads as a bot, to customers and to Google. Respondyr paces replies the way a busy owner actually answers.

You answer three questions in plain English: who you are and how the business started, who you serve and what they want from you, and how you sound when something goes wrong. The AI takes those answers on as its own identity. It is not following a style checklist about a third party; it is speaking as the business. That difference is why the responses do not read like a vendor wrote them.

Around the soul sit guardrails: the AI never invents facts you did not give it, never promises refunds or operational changes, never recites the star rating back, and never quotes an angry reviewer's words back at them. Legal and healthcare practices get dedicated modes that keep responses appropriately careful. That is a product quality feature, not a compliance service.

On the Brand page, type a sample review you made up, pick a rating, and generate a preview of exactly what would be written under your current settings. Change the tone, run it again, compare. Nothing posts. When a real review needs your approval, you can also approve or edit it by text message: the alert includes the review, the draft, and a link to act from your phone.

• Rating-only reviews with no text never get an AI draft, on any plan. A profile full of near-identical "thanks for the five stars" replies reads as a bot, because it is one.
• No response publishes outside the rules you set, and changing a rule never retroactively posts to your old backlog.
• The AI never commits your business to anything: no refunds, no callbacks, no policy changes it invented.