Features / Webchat
Your website finally answers back.
Most visitors leave your site without calling, and you never find out who they were. Webchat puts an AI assistant on your website that captures the visitor's name and number before the conversation starts, answers from knowledge you control, and hands your team a named lead even when the visitor closes the tab.
Open chat and lead mode, try both right here
This is the same assistant that runs on this site. Toggle to see the difference: the version we run answers first, the version you get captures the lead first.
Why chat on a website earns its keep
- Website visitors who engage in chat are 2.8 times more likely to convert than those who do not (Forrester research).
- Adding chat has been measured at a 40% lift in conversion rate and a 48% rise in revenue per chat hour (ICMI).
- Visitors who chat turn out to be worth about 4.5 times more than visitors who never do (ICMI).
Third-party industry research on live chat generally, linked at each claim. Your numbers will depend on your traffic and trade.
Lead mode: capture first, answer second
A visitor with a burst pipe does not want a form and a callback tomorrow; they want to know you can come. The chat takes their name, number, and what they need in the first ten seconds, then answers their questions and keeps qualifying. If they vanish mid-conversation, you still have the lead. If they stay, you get the whole conversation attached to it.
Your team can take the wheel, invisibly
Every conversation streams into your Respondyr dashboard live, as the visitor types. Open it, hit reply, and you ARE the chat: the visitor sees one continuous assistant, not a "transferring you now" seam. The AI pauses while you have the wheel and picks the conversation back up the moment you hand it over. If a visitor messages while you hold the chat, your dashboard flags them as waiting so nobody sits unanswered.
You run it from one dashboard
- Lead alerts, instantly. The moment a visitor leaves their details, you get an email, and a text if you turn texts on, with their name, number, and what they asked for. Call back while they're still on your site.
- You write the answers. Type the questions your customers actually ask and the answer you want given, and the chat treats your words as fact. It's live on your site seconds after you hit save. No documents required.
- Pause it anytime. One switch shows visitors a polite "back soon" notice instead of the chat, or hides the widget entirely. Flip it back on just as fast. No web person needed.
The honest part
The chat answers only from knowledge you approved. It does not book appointments, does not promise arrival times, and does not improvise prices; it captures the request and gets it to a human who can actually commit. If a question is outside what it knows, it says so and takes a message instead of making something up.
Common questions
Where do the answers come from?
From knowledge you control: your services, hours, service area, and the questions you answer the same way every week. You review and edit all of it. The chat never invents a service you do not offer, never quotes a price you did not set, and never promises a booking. When it is not sure, it hands off to a human instead of guessing.
What happens to a lead after the chat?
The visitor's name, number, and what they asked for land with your team the moment the form is submitted, before the conversation even starts. You can watch any conversation live and jump in to answer as the chat yourself; the visitor never sees a handoff.
What does setup look like?
One small snippet pasted into your website, and it works with the builders local businesses actually use, Wix and Squarespace and WordPress included. If you cannot touch your site, we handle it with you on a screen share, or send the snippet with instructions to whoever manages it.
Is this the same thing as the chat on this page?
Same engine, different job. Our version answers product questions first and asks for contact details when you show interest. Yours flips that order: it captures the visitor's name and number before the conversation starts, because on a service business's website the visitor already has intent and the worst outcome is losing them unnamed.
Webchat is $49/month with 500 AI answers included every month, and pay-as-you-go credit beyond that. Setup is self-serve in about 15 minutes: paste one line into your website and add what the chat knows. Want us to walk you and your web person through it instead? Guided setup is a one-time $149. See it live, or just ask the chat on this page.